We build the phone, text, chat, and email agents that answer in seconds, book the appointment, and write what happened into your CRM, then hand off to a person when the conversation needs one.
Where the conversation starts
Answer
Every channel gets a real reply in seconds, at any hour.
Understand
The agent reads the intent and asks for what is missing.
Act
It books the slot, answers the question, or takes the details.
Hand off
Anything it should not answer reaches a person with the transcript.
The conversation path we wire per client. Channels across the top, the agents we build down the spine, one written record at the end.
What we build
Not sure which one to build first? Tell us where the business is now and we send back a ranked build order.
Get your free growth roadmapA shipped EMOR product rather than a custom build: it answers the call, books to your calendar, and writes the caller into your CRM.
Confirmations, follow ups on old quotes, and first pass qualification get called every day without anyone on your side dialing.
Texts get a real answer in seconds, after hours included, so the conversation keeps going while the customer is still holding the phone.
Inbound email arrives sorted, the urgent items flagged and replies drafted, so the inbox stops being where work goes to wait.
Visitors get an answer while they are still on the page, and the ones worth calling leave a name and a number behind.
An agent trained on your own documents, pricing, and policies, so the answers it gives are yours instead of a general model guessing.
Callers say what they need and reach the right person or the right answer, rather than pressing numbers through a menu tree.
Calls, texts, chats, and emails land in one thread per customer, so whoever picks it up can see the whole history first.
Every call is recorded, transcribed, and searchable, so a disputed conversation or a coaching example takes seconds to find.
The agent detects the language a caller or visitor is using and answers in it, so you can serve customers your staff cannot.
Not on this list? We build to spec.
How we work
We look at call volume, hold times, after hours traffic, and the questions people actually ask before we design anything.
We write the agent script from your answers, load your services, hours, and pricing rules, and set the escalation triggers.
The agent gets wired to your number, calendar, and CRM, then tested on real scenarios until you sign off on the recordings.
We go live, read the transcripts, and correct what it got wrong. Coverage widens to more channels once it earns it.
No. It runs on neural voice models, and we tune the voice, pacing, and phrasing to your business during setup. You listen to recorded test calls and sign off before it answers a real customer. If a caller asks whether they are speaking to AI, the agent is set to say yes.
It escalates on rules you write. A complex question, a frustrated caller, or a direct request for a person triggers a transfer, and whoever picks up gets the transcript so the customer does not start over. Outside business hours it takes the details and creates the follow up task instead.
It depends on the channel and the scope. Text response or website chat is usually 1 to 2 weeks. Phone answering moves faster because the platform already exists and setup is configuration rather than a build. A custom agent trained on your own documents and wired into several systems typically runs 4 to 8 weeks. You get a date during discovery.
Custom builds are scoped per engagement, because a single text responder and a multi channel agent wired into your CRM are different pieces of work. Telephony minutes and model usage are billed separately and shown on their own line. EMOR Voice, the phone answering product, carries published subscription plans at emorvoice.com. Everything else we quote after a discovery call.
Yes. We build against what you run: CRMs such as Salesforce and HubSpot, Google and Outlook calendars, phone systems such as Twilio and RingCentral, and the helpdesk your team lives in. If a system has an API, the agent can read from it and write to it. If it does not, you hear that during discovery rather than after.
Conversations are encrypted in transit and at rest, and access is limited to the people who need it. Recording disclosure, retention windows, and deletion are configured per client, because consent rules differ by state. Your data, configurations, and workflows are yours and exportable at any time. If you operate under specific regulatory requirements, we scope those before anything goes live.
We host it, monitor it, and maintain it. We read the transcripts in the first weeks, correct the answers it got wrong, and keep it current as the underlying models and your own services change. Somebody stays responsible for it, so you are not left with a handoff and a support address.
Bring your call volume, the channels you actually use, and the questions people keep asking. We scope the agent that handles them.
Scope my communication system