Housing Authority Systems That Serve Residents Better
Application processing, tenant portals, maintenance requests, and compliance tracking—technology that makes public housing work for everyone.
Solutions Built for Housing Authorities
Every tool you need to run a more profitable housing authorities business—from capturing leads to collecting payment.
Solutions span across our 8 solution pillars:
The Housing Authorities Landscape
Real data that shows why the right systems matter
of housing authority applicants expect to complete applications online—paper processes drive applicants away.
Source: National Housing Authority Survey, 2024
of maintenance requests to housing authorities are status inquiries—self-service portals eliminate these calls.
Source: Public Housing Operations Study, 2024
of housing authorities report compliance documentation as their biggest administrative burden.
Source: HUD Administrative Survey, 2024
Average application processing time at housing authorities without automated systems—vs. 2-4 weeks with automation.
Source: Housing Authority Efficiency Report, 2024
of residents prefer digital communication for notices, updates, and maintenance scheduling.
Source: Resident Communication Preferences Study, 2024
of housing authority staff time is spent on manual data entry that could be automated.
Source: Public Housing Workforce Analysis, 2024
Frequently Asked Questions
Common questions from housing authorities business owners
Does this integrate with HUD systems?
Yes. We integrate with PIC, EIV, and other HUD systems for data submission and verification. The system can pull EIV reports and flag discrepancies automatically, reducing manual verification work significantly.
How does the tenant portal work?
Residents log in to view their account, make rent payments, submit maintenance requests with photos, upload required documents, and communicate with staff. They can track maintenance status and view notices without calling the office.
Can it handle our waitlist management?
Yes. The system manages waitlists with preference tracking, automatic position updates, and applicant communication. When units become available, qualified applicants are automatically identified and notified.
What about annual recertifications?
The system tracks all recertification deadlines and automatically initiates the process 90-120 days before due dates. Residents receive reminders and can submit documents online. Staff see a dashboard of upcoming and overdue recertifications.
How do you handle income verification?
The system can connect with verification services for employment and income. EIV integration flags discrepancies. Document collection workflows ensure all required verifications are gathered before processing continues.
Is the system compliant with accessibility requirements?
Yes. The tenant portal and public-facing components meet WCAG 2.1 AA accessibility standards. The system also tracks reasonable accommodation requests and ensures proper documentation for fair housing compliance.
Let's Build Your
Growth Engine
In 30 minutes, we'll map out exactly which solutions will have the biggest impact on your housing authorities business—and what results to expect.
Book Your Free Strategy Call