Utility Systems That Serve Customers Better
Service requests, outage communication, billing portals, and field service coordination—modernize utility operations.
Solutions Built for Public Utilities
Every tool you need to run a more profitable public utilities business—from capturing leads to collecting payment.
Solutions span across our 8 solution pillars:
The Public Utilities Landscape
Real data that shows why the right systems matter
of utility customers prefer self-service for billing and account management over phone calls.
Source: AWWA Customer Experience Survey, 2024
of utility call center volume is for routine inquiries that could be self-service.
Source: Utility Customer Service Benchmark, 2024
of customers expect proactive outage notifications rather than having to call for information.
Source: J.D. Power Utility Satisfaction Study, 2024
of field service trips could be avoided with better customer communication and self-service.
Source: AMWA Operations Study, 2024
of utility revenue is delayed due to manual billing processes and payment friction.
Source: Utility Finance Report, 2024
of customers are willing to participate in conservation programs if communication is easy.
Source: AWWA Conservation Survey, 2024
Frequently Asked Questions
Common questions from public utilities business owners
How does the customer portal work?
Customers log in to view bills, make payments, see usage data, report issues, and manage their accounts. Most utilities see 75-85% of transactions shift to self-service within a year of launch.
How do outage notifications work?
When outages occur, customers in affected areas receive automatic alerts via their preferred channel (SMS, email, app). Updates are sent as restoration progresses. No manual effort required from your team.
Can this integrate with our billing system?
Yes. We integrate with common utility billing systems including Tyler Munis, Harris, Cayenta, and others. Customer data, usage, and payment information sync automatically.
What about field service coordination?
The system handles service order creation, technician scheduling, route optimization, and mobile work orders. Customers can schedule appointments online and receive notifications when technicians are en route.
How do you handle payment arrangements?
Customers can request and manage payment arrangements through the portal. The system tracks compliance, sends reminders, and can automatically flag accounts that fall out of compliance.
Is this system secure for utility data?
Yes. The platform meets utility security standards with encryption, access controls, and audit logging. It can be deployed in compliance with your security requirements and data residency needs.
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