Municipal Systems That Serve Citizens Better
Citizen portals, permit processing, service requests, and public communication—modernize government without the complexity.
Solutions Built for Municipal Government
Every tool you need to run a more profitable municipal government business—from capturing leads to collecting payment.
Solutions span across our 8 solution pillars:
The Municipal Government Landscape
Real data that shows why the right systems matter
of citizens prefer to access government services online rather than visiting offices in person.
Source: Pew Research Government Services Study, 2024
of municipal staff time is spent on routine inquiries that could be handled through self-service.
Source: ICMA Local Government Survey, 2024
Average permit processing time that can be reduced to under 10 days with digital workflows.
Source: National League of Cities Operations Report, 2024
of service requests lack status updates, frustrating citizens and generating repeat calls.
Source: Government Technology Citizen Experience Survey, 2024
of citizens say government responsiveness affects their trust in local government.
Source: NLC Citizen Trust Survey, 2024
of municipal budgets could be saved through process automation and self-service portals.
Source: GFOA Government Efficiency Study, 2024
Frequently Asked Questions
Common questions from municipal government business owners
How does the citizen portal work?
Citizens create accounts to apply for permits, submit service requests, pay bills, and track status. Everything is accessible 24/7 from any device. Most municipalities see 70-80% of transactions shift online within a year.
Can this handle complex permit workflows?
Yes. The system supports multi-department reviews, plan check routing, inspection scheduling, and conditional approvals. Workflows are configurable to match your municipal code and processes.
Is this system secure for government use?
Absolutely. The platform meets government security standards including SOC 2 compliance, data encryption, role-based access controls, and audit logging. Data can be hosted in government-approved cloud environments.
How do service requests (311) work?
Citizens submit requests through the portal, mobile app, or phone. Requests are automatically routed to the right department with SLA tracking. Citizens receive status updates automatically until resolution.
Can we integrate with existing systems?
Yes. We integrate with common municipal systems including Tyler Technologies, Accela, GIS platforms, and financial systems. Data flows between systems to eliminate duplicate entry.
What about public records requests?
The system can manage public records requests with intake, tracking, redaction workflows, and response delivery. Response times and compliance rates are tracked automatically.
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